Privacy Policy — Tatva Wellness

Introduction
Tatva Wellness (“we”, “us”, “our”) operates the website https://tatvawellness.in (the “Site”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you can exercise your rights.

1. Information we collect

We collect information you provide directly and some technical information automatically:

Personal information you provide

• Name, email address, phone number — via contact forms, appointment requests, quiz submissions, and newsletter sign-ups.
• Health and medical information you voluntarily share during consultations, assessment forms, or treatment records (e.g., medical history, symptoms, medications).
• Payment information where needed for bookings (handled via third-party payment processors).

Automatically collected information

• IP address, browser type, device information, pages visited and time spent on pages, and analytics data collected through cookies and similar technologies.

2. How we use your information

We use your information to:

• Provide, manage, and improve our services and treatments.
• Schedule and manage appointments, consultations, and follow-ups (including the ₹500 in-centre consultation and the free 30-day follow-up).
• Communicate important information about your appointments, treatment plans, prescriptions, and billing.
• Personalize your experience (for example, using the body-type quiz to suggest relevant services).
• Send marketing and promotional messages only if you opt in; you may opt out at any time.
• Monitor analytics and improve the Site, and to detect and prevent fraud or abuse.

3. Legal basis for processing (where applicable)

When required by law, we rely on your consent, contractual necessity (for appointment and treatment provision), legitimate interests (improving services and Site performance), and compliance with legal obligations.

4. Sharing of information

We do not sell or rent your personal information. We may share information with:

• Our medical staff and therapists strictly for treatment and care purposes.
• Trusted third-party service providers (website hosting, analytics, email, payment processors) who process data on our behalf and are bound by confidentiality.
• Legal authorities if required by law, court order, or to protect rights, property, or safety.
• In anonymized or aggregated form for analytics and reporting.

5. Data security

We implement reasonable technical, administrative, and physical safeguards to protect your data. However, no method of transmission or storage online is completely secure — we cannot guarantee absolute security.

6. Data retention

We retain personal and medical records for as long as necessary to provide services, meet legal and regulatory obligations, and to resolve disputes. Medical/health records will be retained consistent with applicable laws and professional guidelines.

7. Cookies and tracking technologies

We use cookies and similar technologies to improve Site functionality, enable certain features (like appointment forms), and gather analytics. You can manage or disable cookies through your browser settings; note that some features may stop working.

8. Your rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise any rights, contact us using the details below.

9. Children

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If we learn we have collected data from a child under 18, we will take steps to delete it.

10. International transfers

If your data is transferred outside India (for example to third-party service providers), we will take steps required by law to safeguard your data.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Site with a revised “Effective Date.”